Refund&Return Policy

We invite you to reach out to our team at info@hapwely.com for assistance, we will evaluate every return or refund request with care and consideration.

Eligibility of Return

We provide a 15 days return policy, which means you have 15 days from the day your order arrives to return or exchange.

To be eligible for a return or exchange items, they must be unused and in the same condition that you received it and in its original packaging. We will not accept the items due to used or misuse or broken by not following the instructions.

Non-Return & Non-Refundable

We don't accept to return or refund the order due to change of mind or incorrect purchase.

Return process & Refund Method  

Please contact us to stat the return. Once your return request is accepted, we will provide instructions on how and where to send your package.

Once we receive the package, refunds will be processed and it will be issued to your original payment method. Please not that it may take some working days for your bank to process and post the refund.

Return Shipping Cost

Please not that customers are responsible for return shipping cost. (Shipping cost to buyer is not refundable)

Damaged or Defective Items  

If you received your products damaged or defective, please contact us immediately with photos. We will take corresponding solutions or replace or refund your order based on the actual situation of your order.

Supplementary Terms

We reserves the right to amend this Refund & Return Policy at its discretion. Any changes will be announced on our website and will apply to future purchases. We appreciate your trust in Hapwely and are committed to ensuring your satisfaction with our products. If you have any questions or concerns, please feel free to contact our customer service team at any time.