Frequently Asked Questions

How much does shipping cost?

Free shipping on orders over $99 USD. Please note that the prices are not inclusive of customs duties and taxes.

What shipping methods do you use?

We use various shipping methods based on country and region. Normally will ship the package by express delivery like DHL or standard postal parcel like USPS/ARAMEX/ELSE based on your location. We also want you to be confident in your purchase, if you need a specify or more convenient shipping method for picking up your goods, just feel free to consult our team to check more details.

How can I track my order? & When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information(including shipping method and shipping order). Delivery times vary depending on your location.

All orders are processed within 1-5 business days.

Shipping time varies. Below is the estimated shipping time for your reference.

-By express delivery: about 3-8 days

-By standard postal parcel: about 3-25 days depends on country and region

Please learn more in our Shipping Policy or contact our team.

What is the return policy?

We provide a 15 days return policy, which means you have 15 days from the day your order arrives to return or exchange. Please learn more in our Refund & Return policy or contact our team.

Do you have warranty?

Yes. We provide a complimentary 1 year Warranty on all jewelry purchased in our store.

What is covered under the warranty?

-Any defects in our materials and/or workmanship

What is not covered under the warranty?

-General wear and tear

-Misuse, deliberate damage, improper storage, improper care (including contact chemicals like household chemicals, make-up, perfumes)

-Physical or accidental loss or damaged that occur outside of our normal return and exchange policy

-Natural inclusions and imperfections of stones

-Any modifications or repairs made to your jewelry by any third party

Can I wear my jewelry all the time?

Avoid wearing your jewelry while doing housework, exercising, playing sports, swimming or bathing.

To better protect your jewelry, we recommend the first thing you get home is take off your jewelry.

How do I care my jewelry?

Here are some jewelry care tips to help you maintain the stunning appeal of your fine jewelry.

-Please don’t touch with chemicals.

-Please only put your jewelry piece on after you have applied make-up, perfume and hairspray to avoid unnecessary contact with these chemicals.

-Please don’t clean with strong household cleaners or rough cloths.

-Please remove your jewelry before exercising.

-Please don’t wear your jewelry in the swimming pool or shower.

-Please take it off and store it in our jewelry pouch or box when you don’t wear it.

Please learn more in our Care Instructions.

How do I clean my jewelry?

It’s time to clean your jewelry when you notice it’s not sparkle enough. Clean your jewelry regularly with soft and dry cloth or silver polishing cloth. Or wash your jewelry with gentle dish soap or baking soda with water, use a soft-bristled toothbrush to gently scrub the jewelry and rinse. Pat dry with a soft microfiber cloth.